FAQ

At Country Outfitter Shop, we specialize in premium footwear with authentic western heritage. Our collection includes:

• Casual Shoes: Comfortable everyday footwear with western influence
• Cowboy Boots: Authentic western style for enthusiasts
• Exotic Boots: Unique and distinctive boot designs
• Hiking Boots: Durable footwear for outdoor adventures
• Work Boots: Reliable boots for working professionals

Absolutely! Our boots are built to withstand rugged landscapes and demanding conditions. Whether you’re working on tough terrain or exploring the outdoors, our premium footwear is designed for durability and comfort.

We strive to accommodate various foot types. Please check individual product pages for available sizes and width options. If you have specific fitting concerns, don’t hesitate to contact our customer service team for personalized assistance.

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Yes, we take your security seriously. We use industry-standard encryption technology to protect your payment information and ensure secure transactions.

Order modifications or cancellations may be possible if your order hasn’t entered the processing stage. Please contact us immediately at [email protected] with your order number, and we’ll do our best to assist you.

We offer global delivery service to boot enthusiasts worldwide! However, due to current logistical constraints, we are unable to deliver to Asia and select remote areas. We’re constantly working to expand our reach while maintaining the quality service our customers expect.

We offer two shipping options to meet your needs:

• Standard Shipping – $12.95: Using trusted carriers like DHL or FedEx, with delivery within 10-15 days after shipment
• Free Shipping: For orders over $50, delivered via EMS within 15-25 days after shipment

Please note that all orders require 1-2 business days for processing before shipment.

Once your order ships, we’ll send you a shipping notification email. Depending on your chosen shipping method, tracking information may be available. If you have questions about your order status, please contact us with your order number.

While we strive for timely delivery, international shipping can occasionally face delays due to customs, weather, or other unforeseen circumstances. Our standard timeframes are estimates, but we’re committed to ensuring your premium footwear reaches you in perfect condition.

We want you to be completely satisfied with your purchase. You may return unworn, undamaged boots in their original packaging within 15 days of receipt for a refund or exchange. Please note that return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.

To start a return or exchange, please contact our customer service team at [email protected] with your order number and reason for return. We’ll provide you with detailed instructions and the return address.

We take great care in preparing your order, but if your boots arrive damaged or defective, please contact us immediately. We’ll arrange for a replacement and cover return shipping costs.

Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.

While creating an account allows you to track orders and save preferences, it’s not required to make a purchase. You can check out as a guest.

Our customer service team is here to help! You can reach us at:

Our roots are in Anchorage, Alaska! Our address is:
1254 Muldoon Road, Anchorage, US 99504