At Country Outfitter Shop, we stand behind our boots with the same rugged reliability you expect from our premium footwear. We want you to be completely satisfied with your purchase of Casual Shoes, Cowboy Boots, Exotic Boots, Hiking Boots, or Work Boots. If for any reason you’re not happy with your order, we’re here to help.

Quick Policy Overview

  • Return Period: 15 days from delivery date
  • Condition: Items must be unworn, in original packaging with tags attached
  • Return Shipping: Customer responsibility (except for defective items)
  • Refund Processing: 5-7 business days after we receive your return

Our Return & Exchange Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, contact our customer service team at [email protected] with your return request. Please include:

  • Your order number
  • Item(s) you wish to return or exchange
  • Reason for return
  • Whether you prefer an exchange or refund

Step 2: Complete the Return Form

Use the template below to ensure we have all necessary information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Country Outfitter Shop Team, I would like to request a [return/exchange] for my recent order. Order Details: – Order Number: [Your Order Number] – Order Date: [Order Date] – Item(s) to Return: [Product Name, Size, Color] – Reason for Return: [Please specify] I would prefer: [ ] Full refund [ ] Exchange for: [Product Name, Size, Color if different from original] I confirm that the item(s) are: – Unworn and in original condition – In original packaging with all tags attached – Include all original accessories and documentation Shipping Address: [Your Name] [Your Street Address] [City, State, Postal Code] [Country] Please send me instructions on where to ship the return. Thank you, [Your Name] [Your Email Address] [Your Phone Number (optional)]

Step 3: Package and Ship Your Return

Once approved, you’ll receive return instructions. Please:

  • Pack items securely in original packaging
  • Include all original tags and documentation
  • Use a trackable shipping method
  • Ship to: Country Outfitter Shop, 1254 Muldoon Road, Anchorage, US 99504

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 5-7 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Shipped via your preferred shipping method (standard or free shipping)

Important Exceptions

Due to the specialized nature of certain products and hygiene considerations, the following items cannot be returned or exchanged unless defective:

  • Exotic Boots (made from special materials requiring custom ordering)
  • Any items showing signs of wear or damage
  • Products without original tags or packaging
  • Personalized or custom-made items

International Returns

We serve boot enthusiasts worldwide (excluding Asia and select remote areas). International customers are responsible for:

  • Return shipping costs
  • Any customs duties or import taxes
  • Ensuring proper documentation for international returns

Defective or Incorrect Items

If you receive a defective item or incorrect product, contact us immediately at [email protected]. We’ll cover return shipping and expedite your replacement at no additional cost.

Need Help?

Our customer service team is ready to assist you with any questions about returns or exchanges.

Email: [email protected]

Address: 1254 Muldoon Road, Anchorage, US 99504

Response Time: We typically respond within 24 hours during business days.

Thank you for choosing Country Outfitter Shop. We appreciate your business and are committed to ensuring your complete satisfaction with our authentic western footwear.